Manager, Operations Excellence and Quality Assurance

JOB PURPOSE

To assist in maintaining a professional work environment that focuses on superior performance by operations staff – Establish effective systems, procedures and standards of performance for staff in Operations.

KEY RESPONSIBILTIES & DUTIES

• Develop and ensuring adherence to the internal policies and both internal and regulatory procedures.
• Continuous Process Improvements-quarterly review of all processes and procedures, to determine efficiency – which processes are to be reviewed quarterly
• Working with other stakeholders, acting as the liaison between PMO and Shared Services.
• Coordinate centralization and standardization of operational processes across Shared Services and in conjunction with other Quality control functions of the Bank.
• Continuous review, update, implementation and monitoring of adherence to the internal policies, procedures and manuals
• Working closely with Shared Services units in performing quality control checks on a daily basis (tick back).
• Supervision of Branch Controls/Branch Operations Units
• Advising and guiding Branch operational staff on passing entries meant to effect reversals and corrections under their jurisdictions- This is being handled by Branch ops
• Co-ordinate data cleanup exercises and liaise with Enterprise Risk Management on critical data sets as set by various regulations – This should be under projects
• Conduct regular checks on income leakages and co-ordinate process improvements to prevent leakages.
• Guiding and closing all audit exceptions at Shared Services and Branches.