Senior Officer – Clearing

The Senior Officer clearing is responsible for providing operations support services, including but not limited to; Cheque clearing, Settlements, EFTS, Direct debit and Reconciliations in coordination with the Manager.

• Receipt of files from CBK (Sybrin system) – Confirm all files received and extract settlement report.
• Monitor the upload progress of clearing files to completion.
• Action all other exceptions that have defaulted.
• Generation and Transmission of the unpaid files to CBK.
• Follow up and clearance of all outstanding items in the suspense accounts.
• Strive to meet high customer service levels by processing incoming requests efficiently and in accordance with procedures and policies to meet Service Level Agreements.
• Escalate non-conforming instructions to the Line Manager for further guidance.
• Checking of un authorized items at the end of the day.
• Initiation and running of Projects within the Department.
• Training and guidance of the team under his supervision.
• Perform validation on inward cheques to ensure that all details are correct.
• Validate and confirm that all transactions allocated have been processed and authorised by end of day.
• Ensuring all entries in suspense accounts are accounted for and/or processed as per the agreed turnaround time and any variances explained and escalated to the line manager.
• Maintain and update filing of customer or other internal instructions in line with bank document management procedure and policies.
• Process direct debit requests received from other banks as well as initiate new direct debit requests to other banks.
• Professional presentation of self to customers.
• Maintain and update filing of customer or other internal instructions in line with bank document management procedure and policies.