To ensure that all Treasury related transactions are captured, confirmed and settled accurately within the required time period with minimum risk and cost to the Bank, thereby providing a high Standard of Professionalism and Customer Service.


Providing Excellent Customer Service.

  • Adhering to telephone etiquette
  • Following up on queries and adhering to laid down procedures in this respect
  • Attending to queries within 48 hours
  • Ensuring that work is processed timely and accurately
  • Adhering to Customer requests
  • Educating Customers in respect of products and services offered by Treasury Operations as and when required
  • Taking ownership of complex, unresolved queries ensuring prompt resolution
  • Ensuring that high standard of communication with the frontiers is maintained
  • Liaison with various division within the Bank

Preventing Losses by adhering to current procedures and implementing new effective procedures

  • Ensuring accurate processing of all transactions
  • Ensuring that all payments are processed on correct dates (Trade date and Value Date)
  • Ensuring that all due diligent checks have been conducted with regards to compliance
  • Ensuring that subordinate staff is continually updated on new types of transactions and fan outs
  • Ensuring new customer beneficiary profiles are checked and released correctly
  • Ensuring all entries to suspense accounts are reconciled and passed timely and accurately
  • Minimizing risk by adhering to laid down procedures on terms of:
  • Concession to Clients
  • Special Instruction Clients
  • Direct dealings
  • STP Standards
  • Responsible for the implementation and adoption within the Treasury Operations of all the compliance, Anti Money Laundering and Sanctions related requirements contained in the policies, procedures and processes. This will include, the consideration and approval of customers including those that require Enhanced Due Diligence for on-boarding and continued business


  • Identifying appropriate training needs and courses (internal/external) to attend in respect
  • Conducting research and asking questions on unfamiliar in aspects of one’s job
  • Up-skilling oneself regarding new procedures and knowledge of the Operations products and services.

Business acumen-Monitoring Costs within the Section

  • The successful reduction of unnecessary costs and thereby increase revenue of the Operation s as a whole on Personal telephone calls
  • Stationery costs
  • Overtime Costs
  • Losses
  • Recovery of all revenue in all TBO transactions


  • Cost reductions that have positive effect in influencing achievement of the banks cost to income ratio
  • Budgets that are in line with strategic objectives and submitted within budgetary deadlines
  • Outsourcing of services and non-core processes
  • Automation of existing manual processes
  • Project proposals and implementation processes that are accepted an undertaken within projected timelines
  • Ability to maintain a balance between all Operations support functions while adding value by building efficiencies
  • Originality, structured and tactical approach in providing business support solutions

Key Dimensions of the Job


  • Implement and monitor routines to ensure optimal efficiency thereby containing losses


  • Ensure that losses are kept to minimum through strict adherence to policy and procedures

Customer Service

  • Provide excellent customer Service, ensuring timeous delivery of products and attention to queries in terms of laid down procedures and fraud detection


  • Conduct due diligence checks in terms of laid down procedures and fraud detection


  • To monitor the workflow to ensure that productivity is in line with set targets

Revenue Recovery

  • Ensure that revenue is tracked for the whole department
  • University Degree in Business Management.
  • Banking examination desirable
  • Minimum 5 years banking experience, 3 of which should be in treasury operations.
  • Exposure to Banking is desirous
  • Exposure to treasury operations desirable
  • Analytical Skills
  • Communication Skills
  • CPA Qualifications will be an added advantage.
  • ACI Treasury Operations Certificate.


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