Senior Relationship Officer Branch Banking & Partnerships

Business Development

• Enhance profitability of existing and new client relationships by promoting new products and product enhancement;
• Actively market and develop the Partnership products to existing and prospective clients within the branch location;
• Continuously conduct market research and competitor analysis to identify new business opportunities. 
• Manage relationships of key accounts while tapping on their share wallet through cross selling at least 5 products.
• Maintain a comprehensive understanding of the branch customers business plans, financial projections and support requirements.

Monitoring and Reporting

• Monitor the performance of partnerships to ensure that they operate according the agreed lending terms and are aligned with partners objectives.
• Provide management with periodic updates on performance of partnerships to guide management in decision making. 
• Provide regular reports for all facilities to enhance our Monitoring & Evaluation.

Market Intelligence

• Identify capacity building needs and recommend possible assistance from partners; 
• Provide technical advice and training to branch staff on partnerships where areas of improvement are identified.

Risk & Compliance

• Ensure that all customers onboarded to the bank meet the minimum criteria and are screened adequately considering the Banks AML/CFT/CPF guidelines and escalation of any suspicious accounts.
• Continuously monitor customer transactions in the context of the  profile of the customer and properly document the background and purpose of all complex, unusual, large transactions, and all unusual patterns of transactions, which have no apparent economic or visible lawful purpose. 
• Ensure that customer accounts are suitable for purpose e.g. avoid opening children’s accounts for normal day to day transactions as opposed to opening a current account.
• Prior to Customer on boarding, ensure that a potential client has been screened, account  opening form is duly completed and all  required documentation as per the account opening policy obtained.
• Ensure that verification is done as to the identity of the customer, documentation used to open account, and conducted transactions during the customer journey.
• Ensure that all transaction forms are filled to completion and properly reviewed. Where information provided is not reasonable, a suspicious transaction report should be raised immediately as per process indicating the basis of suspicion
• Responsible for immediately alerting the MLRO  on  suspicious transactions or activities noted in  customers’ accounts. Any inconsistent activities or transactions, any suspicious accounts, any attempted accounts or transactions, must be investigated and reported to the compliance function immediately, placing a clear basis of suspicion.
• Identify any high-risk accounts such as Politically Exposed Persons (PEP) at point of account opening and at execution of transaction continuously, given the dynamic nature of such high-risk accounts . Forward the details of  such high-risk customer(s) and any PEP/PEP Related persons  noted   to senior management for approval.  Ensure that such accounts have all the requisite documents such as updated annual EDDs, are marked as high risk in the system and the reason for high risk rating properly indicated. 
• Identify customers in portfolios that require an update of profiles in a timely manner and ensure that the changes are maintained in the system and are up-to-date. 
• Ensure that UBO information is obtained and captured in AODs and core banking  at point of account onboarding and throughout the customer journey.
• Ensure accurate and complete data has been captured in the system and that customers are properly risk rated or categorized as per bank policy on customer categorization as high, medium or low, and ensure that timely KYC update is done for the various risk categories of clients as per regulatory requirements
• Ensure that the transactions contain the full details and the relevant  supporting documentation and authorizations are in place where required. Where information provided is not reasonable, a suspicious transaction report should be raised immediately as per process indicating the basis of suspicion.

DECISION-MAKING AUTHORITY

• The SRO in their course of work, make regular client visits to review business requirements, assessing assets and securities held or offered and obtaining related financial documents to be able to put forward any borrowing requests from clients and making recommendations for consideration by approving authorities; 
• The SRO is charged with conducting reviews and renewals of existing portfolio managed relationships for Banking Facilities and any banking service requirements and making recommendations for consideration by approving authorities;
• Processing ad-hoc/additional/new requests/excesses under managed portfolio and making recommendations for consideration by approving authorities

ACADEMIC BACKGROUND

• Diploma in Banking – AKIB (added advantage)

HOW TO APPLY  Fill in the job application form below.